Welcome Package | Enrollment Information | Patient Rights and Responsibilities | Our Commitment

At the Windsor Family Health Team (WFHT), we are pleased to offer an integrated, holistic approach to your health care needs. Working together with you, our team provides comprehensive care for illness prevention and management with a primary focus on helping you stay healthy. When you enroll with a primary care provider at the WFHT, you also get access to our entire team as part of your circle of care.

Take a moment to read the sections on this page to find out how you can enroll as a patient with the WFHT.

New patients to the WFHT are encouraged to download and print our Welcome Package. This guide will provide helpful information about what to expect and how to prepare for your first appointment. It will also be a resource to you through your time as a patient at the WFHT.

Your first step to becoming a patient involves providing us with your personal health information (PHI) to understand your health care needs fully. This can be done by downloading and filling out our enrollment form electronically and then printing it, or you can download, print the form, and fill it out manually. If you are unable to print an enrollment form, you can either pick up a copy from our office or request to have one mailed or faxed to you.

Once you’ve filled out the enrollment form, you’ll need to fax, mail, or bring it in person to our office so that we can offer you an appointment or put you on our waitlist for the first availability.

Please note that you are not considered a patient of the WFHT until you have had your first appointment and have been officially accepted as a patient.

IMPORTANT: Please do not have any records or test results sent to our office before being accepted as a patient.

If you are 16 years of age or older and you’d like to allow someone to speak on your behalf regarding your personal health information, please also download and fill out the consent form below. Until this form is completed, we will not be able to speak to anyone other than yourself regarding your health.

If you need assistance completing this form, either call our reception staff at (519) 250-5656 or visit our office in person and we’ll be happy to help you!

As a patient of the Windsor Family Health Team, you can expect your rights as a patient to be honoured and protected. Additionally, we believe that all of our patients have a list of responsibilities related to their role as a patient.

Your rights as a patient:

• You have the right to be treated with consideration, courtesy and respect in a way that fully recognizes your dignity, individuality and cultural background.
• You have the right to privacy in care for your personal needs.
• You have the right to information concerning your medical condition, in terms you can understand.
• You have the right to participate in decisions regarding your care.
• You have the right to an explanation about your treatment including benefits, risks and alternatives.
• You have the right to give or refuse consent for treatment, including medication, and to be informed of the consequences of giving or refusing consent.
• You have the right to the confidentiality of all information as outlined in the law.
• You have the right to know the identity and profession of those responsible for your care.
• You have the right to express any concerns by leaving comments in our patient feedback box, responding to patient feedback surveys, or by attending patient satisfaction focus groups.
• If you have a physical or intellectual disability, you have a right to reasonable accommodation in accordance with the law.

Your role as a patient:

• Actively participate with all team members who are part of your plan of care.
• Provide accurate information regarding your care.
• Choose and commit to goals you set in your plan of care.
• Ask as many questions as needed in order to feel comfortable with your treatment.
• Accept responsibility for the choices you make that affect your health.
• Be considerate and respectful of all team members and other patients you may encounter.
• Be reliable in coming to your appointments.
• Manage your medications to the best of your ability.
• Advise us of changes in your condition, address, contact information.
• Talk about your progress with your usual Primary Care Provider.

You can also download a copy of the rights and responsibilities listed below.