Patient Rights | Accessibility Plan | Uninsured Services

As a patient of the Windsor Family Health Team, you can expect your rights as a patient to be honoured and protected. Additionally, we believe that all of our patients have a list of responsibilities related to their role as a patient.

Your rights as a patient:

• You have the right to be treated with consideration, courtesy and respect in a way that fully recognizes your dignity, individuality and cultural background.
• You have the right to privacy in care for your personal needs.
• You have the right to information concerning your medical condition, in terms you can understand.
• You have the right to participate in decisions regarding your care.
• You have the right to an explanation about your treatment including benefits, risks and alternatives.
• You have the right to give or refuse consent for treatment, including medication, and to be informed of the consequences of giving or refusing consent.
• You have the right to the confidentiality of all information as outlined in the law.
• You have the right to know the identity and profession of those responsible for your care.
• You have the right to express any concerns by leaving comments in our patient feedback box, responding to patient feedback surveys, or by attending patient satisfaction focus groups.
• If you have a physical or intellectual disability, you have a right to reasonable accommodation in accordance with the law.

Your role as a patient:

• Actively participate with all team members who are part of your plan of care.
• Provide accurate information regarding your care.
• Choose and commit to goals you set in your plan of care.
• Ask as many questions as needed in order to feel comfortable with your treatment.
• Accept responsibility for the choices you make that affect your health.
• Be considerate and respectful of all team members and other patients you may encounter.
• Be reliable in coming to your appointments.
• Manage your medications to the best of your ability.
• Advise us of changes in your condition, address, contact information.
• Talk about your progress with your usual Primary Care Provider.

You can also download a copy of the rights and responsibilities listed below.

Our team embraces the Francophone, Indigenous, LGBTQ+, and the multicultural communities of Windsor-Essex. Our employees receive ongoing training as we continually strive towards providing equitable and inclusive, culturally sensitive, and safe care.

We are committed to excellence in serving all patients, including people with disabilities.

View our Accessibility Plan below.

Although the Windsor Family Health Team provides many free services which are funded by the Ministry of Health, there are uninsured services that will require payment by patients.

Click below to view the latest fee schedule: