Patient Rights | Accessibility Plan | Uninsured Services

As a patient of the Windsor Family Health Team, you can expect your rights as a patient to be honoured and protected. Additionally, we believe that all of our patients have a list of responsibilities related to their role as a patient.

You have the right to:

• Be treated with consideration, courtesy and respect in a way that fully recognizes your dignity, individuality and cultural background.
• Privacy and confidentiality of your personal health information.
• Reasonable accommodation in accordance with the law.
• Access your health information as directed by legislation.
• An explanation of your health, treatment and tests including benefits, risks and alternative options.
• Actively participate in decisions about your care.
• Refuse treatment and understand the consequences of refusing treatment.
• Express your concerns through the patient satisfaction survey, comment cards or by speaking directly to a WFHT member.

You have the responsibility to:

• Be considerate and respectful of any person on site at the Windsor Family Health Team. The WFHT has zero tolerance for the use of profanity, aggressive, violent and disrespectful behaviour towards any staff or visitor of the WFHT. Violation of this responsibility will result in the termination of your care with the WFHT.
• Give us accurate information about your health, including prescription, non-prescription and recreational substance use.
• Be responsible for the management of your own medication refills by allowing the WFHT five (5) business days to process requests.
• Be reliable in attending appointments and give adequate notice to cancel or reschedule.
• Recognize that appointments are time limited and you may meed to schedule a second appointment in order to have all health concerns addressed.
• Tell us about any changes to your health card and contact information.
• Request permission BEFORE using any type of recording device during your appointment.

CLICK HERE to download a copy of the Patient Rights & Responsibilities.

Our team embraces the Francophone, Indigenous, LGBTQ+, and the multicultural communities of Windsor-Essex. Our employees receive ongoing training as we continually strive towards providing equitable and inclusive, culturally sensitive, and safe care.

We are committed to excellence in serving all patients, including people with disabilities.

View our Accessibility Plan below.

Although the Windsor Family Health Team provides many free services which are funded by the Ministry of Health, there are uninsured services that will require payment by patients.

Click below to view the latest fee schedule: